The initial delay meant I missed a connection is this one claim or two

Two separate claims. As the circumstances of these flights will never be exactly identical, they will also need to be assessed separately. Several flights may be included in the same claim only if they are directly connected (for instance: the delay of your first flight caused you to miss your connecting flight). Through your personal account you will be able to submit several claims on the same account. This will allow you easy access to your online dossiers and your timelines.

2019-03-18T14:24:45+01:00August 15th, 2016|