How do I submit a claim?

August 15th, 2016|

You can submit your claim by entering your flight details on our claim page. Please enter your personal details and the information relating to the passenger list and your [...]

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Can I add other people to the claim?

August 15th, 2016|

Only those people on the same booking and only those who are older than 2 year old. Other passengers will need to file a separate claim  as the correspondence [...]

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Can I claim for children?

August 15th, 2016|

Yes but not for those under two years of age

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I have lost my travel documents. Can I still claim?

August 15th, 2016|

Proof of payment will do instead but we always prefer the travel documents

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How long do I have to submit my claim?

August 15th, 2016|

In the UK the statute of limitation is set at 6 years but other EU countries vary

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How long does it take to submit my claim?

August 15th, 2016|

The initial claim process is relatively quick but we are dependant on  the airlines.  The average period is 3-6 months.

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Will you take the airline to court on my behalf?

August 15th, 2016|

Yes if necessary and we will pick up the legal fees. If we do do it on a no win no fee basis.  If however we do succeed we [...]

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You have asked me to sign a power of attorney form. Why is this necessary?

August 15th, 2016|

In order to correspond with third parties, airlines often require a power of attorney form to be provided. This is a form on which the passengers declare that we [...]

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The airline has requested my bank account details. Should I give these to them?

August 15th, 2016|

In some cases, the airline will contact the passenger directly for a payment. Please always consult with the claims team before you provide your details, for instance in order [...]

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You have asked me to provide a copy of my identification. Why is this necessary?

August 15th, 2016|

In some cases we require a copy of your passport or identification card. There are two reasons for this. The airline needs to be able to verify whether the [...]

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