How do I submit a flight delay claim?
You can submit your claim by entering your flight details using our claim calculator. Please enter your personal details and the information relating to the passenger list and your [...]
You can submit your claim by entering your flight details using our claim calculator. Please enter your personal details and the information relating to the passenger list and your [...]
Only those people on the same booking and only those who paid for a ticket. Other passengers will need to file a separate claim as the correspondence with the [...]
Proof of payment will do instead but we always prefer the travel documents
In the UK the statute of limitation is set at 6 years but other EU countries vary
The initial claim process is relatively quick but we are dependant on the airlines' responses. The average period is 3-6 months.
Yes if necessary and we will pick up the legal fees. If we do, we do it on a no win, no fee basis. If, however, we do succeed, we [...]
In order to correspond with certain airlines they often require a proof that we represent you This is where we use a Letter of Authority/Instruction . This is a [...]
In some cases, the airline will contact the passenger directly for a payment. Please always consult with the claims team before you provide your details, for instance in order [...]
In some cases we require a copy of your passport or identification card. There are two reasons for this. The airline needs to be able to verify whether the [...]
Many different factors may affect your entitlement to compensation. If you flew from an airport outside Europe to a European destination with a non-EU airline, your flight unfortunately does [...]