You can submit your claim by entering your flight details on our claim page. Please enter your personal details and the information relating to the passenger list and your [...]
Two separate claims. As the circumstances of these flights will never be exactly identical, they will also need to be assessed separately. Several flights may be included in the [...]
Yes, it's still possible to submit your claim with us, as airlines generally reject the initial request submitted stating 'extraordinary circumstances'. After you've submitted your claim, we will assess [...]
My flight wasn’t delayed in excess of 3 hours. Does this mean I am not entitled to receive anything?
If your flight wasn't delayed in excess of 3 hours you aren't entitled to compensation under the Regulation. However, you may still be entitled to receive meals or refreshments, [...]
My flight was delayed (under 3 hours), causing me to miss my connecting flight. Am I entitled to compensation?
You should be entitled to compensation if your total delay in arrival was 3 hours or more. However, you will need to have booked a connecting flight with sufficient [...]
My flight was cancelled but the airline offered me a new flight. Does this mean I’m not entitled to compensation?
In the event of a cancellation, the airline is required to either offer you a new flight to your destination, or to refund you for your original ticket. In [...]