How do I submit a flight delay claim?
You can submit your claim by entering your flight details using our claim calculator. Please enter your personal details and the information relating to the passenger list and your [...]
You can submit your claim by entering your flight details using our claim calculator. Please enter your personal details and the information relating to the passenger list and your [...]
Only those people on the same booking and only those who paid for a ticket. Other passengers will need to file a separate claim as the correspondence with the [...]
Proof of payment will do instead but we always prefer the travel documents
In the UK the statute of limitation is set at 6 years but other EU countries vary
One Claim. Please note that both flights must be provided by the Airline under the same booking reference. Several flights may be included in the same claim only if [...]
Yes, it's still possible to submit your flight delay claim with us, as airlines generally reject the initial request submitted stating 'extraordinary circumstances'. After you've submitted your claim, we [...]
If your flight wasn't delayed in excess of 3 hours you aren't entitled to compensation under the Regulation. However, you may still be entitled to receive meals or refreshments, [...]
You should be entitled to compensation if your total delay in arrival was 3 hours or more. However, you will need to have booked a connecting flight with sufficient [...]
In the event of a cancellation, the airline is required to either offer you a new flight to your destination, or to refund you for your original ticket. In [...]
Yes; you would still be entitled to compensation in this case. The operating airline is always responsible for any delays, even when the flight tickets weren't purchased directly with [...]