You can submit your claim by entering your flight details using our claim calculator. Please enter your personal details and the information relating to the passenger list and your [...]
Only those people on the same booking and only those who are older than 2 years old. Other passengers will need to file a separate claim as the correspondence [...]
Two separate claims. As the circumstances of these flights will never be exactly identical, they will also need to be assessed separately. Several flights may be included in the [...]
Can I claim compensation with Flightdelaypay.com if the Airline has already rejected my flight delay claim?
Yes, it's still possible to submit your flight delay claim with us, as airlines generally reject the initial request submitted stating 'extraordinary circumstances'. After you've submitted your claim, we [...]
My flight wasn’t delayed in excess of 3 hours. Does this mean I am not entitled to receive anything?
If your flight wasn't delayed in excess of 3 hours you aren't entitled to compensation under the Regulation. However, you may still be entitled to receive meals or refreshments, [...]
My flight was delayed (under 3 hours), causing me to miss my connecting flight. Am I entitled to compensation?
You should be entitled to compensation if your total delay in arrival was 3 hours or more. However, you will need to have booked a connecting flight with sufficient [...]
My flight was cancelled but the airline offered me a new flight. Does this mean I’m not entitled to compensation?
In the event of a cancellation, the airline is required to either offer you a new flight to your destination, or to refund you for your original ticket. In [...]