How do I submit a claim?

August 15th, 2016|

You can submit your claim by entering your flight details on our claim page. Please enter your personal details and the information relating to the passenger list and your [...]

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Can I add other people to the claim?

August 15th, 2016|

Only those people on the same booking and only those who are older than 2 year old. Other passengers will need to file a separate claim  as the correspondence [...]

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Can I claim for children?

August 15th, 2016|

Yes but not for those under two years of age

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I have lost my travel documents. Can I still claim?

August 15th, 2016|

Proof of payment will do instead but we always prefer the travel documents

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How long do I have to submit my claim?

August 15th, 2016|

In the UK the statute of limitation is set at 6 years but other EU countries vary

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The initial delay meant I missed a connection is this one claim or two

August 15th, 2016|

Two separate claims. As the circumstances of these flights will never be exactly identical, they will also need to be assessed separately. Several flights may be included in the [...]

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Can I claim with Flightdelaypay.com if the Airline has already rejected my claim?

August 15th, 2016|

Yes, it's still possible to submit your claim with us, as airlines generally reject the initial request submitted stating 'extraordinary circumstances'. After you've submitted your claim, we will assess [...]

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My flight wasn’t delayed in excess of 3 hours. Does this mean I am not entitled to receive anything?

August 15th, 2016|

If your flight wasn't delayed in excess of 3 hours you aren't entitled to compensation under the Regulation. However, you may still be entitled to receive meals or refreshments, [...]

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My flight was delayed (under 3 hours), causing me to miss my connecting flight. Am I entitled to compensation?

August 15th, 2016|

You should be entitled to compensation if your total delay in arrival was 3 hours or more. However, you will need to have booked a connecting flight with sufficient [...]

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My flight was cancelled but the airline offered me a new flight. Does this mean I’m not entitled to compensation?

August 15th, 2016|

In the event of a cancellation, the airline is required to either offer you a new flight to your destination, or to refund you for your original ticket. In [...]

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