What are your flight compensation rights?

August 15th, 2016|

Am I entitled to receive financial compensation? You may be entitled to compensation if:  - a delay, cancellation or overbooking/denied boarding caused you to arrive at your final destination [...]

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What constitutes extraordinary circumstances or force majeure?

August 15th, 2016|

The regulation sets out a number of 'extraordinary circumstances'. If the delay or cancellation was caused by such a circumstance, this sometimes constitutes as force majeure. In these cases, [...]

What determines how much compensation I am entitled to receive?

August 15th, 2016|

How much compensation you are entitled to receive depends on the distance of your flight and the length of your delay. You should receive: • € 250  in compensation [...]

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Does the compensation apply per person?

August 15th, 2016|

Yes; the airline is required to pay the compensation per person. This amount is irrespective of how much you paid for your ticket, because it's meant to compensate you [...]

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How do I know if my flight was delayed in excess of 3 hours?

August 15th, 2016|

This is often difficult to determine for passengers. The delay in arrival determines whether the flight falls under the compensation regulation: if this was 3 hours or more, passengers [...]

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