How much can I claim?
If your flight was delayed by three or more hours and this wasn’t the result of extraordinary circumstances, you are entitled to financial compensation.
The compensation amount is determined by Regulation (EC) 261/2004 and is dependent on a number of variables. We calculate your compensation based on the distance of your flight and the length of your delay. The regulations apply to all European and non-European airlines, but if your flight departed from a non-EU airport there are some additional conditions the flight must meet. If you’re flying from a non-European airport to a European airport, the operating airline must be European in order for you to qualify for compensation. Of course, this is something we will check when you submit your claim.
Aside from financial compensation you are also entitled to receive care from the airline in the event of a delay, cancellation or overbooking. This includes food, drinks and/or refreshments, two free phone calls, fax messages or emails, and in some cases hotel accommodation. If you incur expenses at the airport as a result of not receiving this care, you may be entitled to a refund for these costs.
When rerouting is offered and passengers arrive within 2 hours for distance of less than 1500 kms, 3 hours 1,501 kms to 3,500 kms, 4 hours over 3,500kms – The compensation is halved