How do I know if my flight was delayed in excess of 3 hours?

This is often difficult to determine for passengers. The delay in arrival determines whether the flight falls under the compensation regulation: if this was 3 hours or more, passengers may be entitled to compensation.

If you’re not sure your delay was 3 hours or more you can submit your claim with us anyway. We will then assess what the actual length of your delay was and whether you’re entitled to receive compensation.

2019-03-18T14:45:23+01:00August 15th, 2016|

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