Regulation (EC) 261/2004 regarding flight delays, cancellations & overbookings specifies the amount passengers are entitled to. In this document, the sums are mentioned in euros. Once the airline has [...]
You can always send us documents by email as an attachment. Please use info@Flightdelaypay.com. These files will automatically be connected to your account as long as you make sure [...]
Yes, you can. However, please notify the claims team in advance so we can take this into account when we plan the steps for your claim. After we receive [...]
We prefer to deal with claims via the website or e-mail but you are welcome to call 01342 704445 to speak to a member of our team direct.
In order to correspond with certain airlines they often require a proof that we represent you This is where we use a Letter of Authority/Instruction . This is a [...]
In some cases, the airline will contact the passenger directly for a payment. Please always consult with the claims team before you provide your details, for instance in order [...]
In some cases we require a copy of your passport or identification card. There are two reasons for this. The airline needs to be able to verify whether the [...]
Am I entitled to receive financial compensation? You may be entitled to compensation if: - a delay, cancellation or overbooking/denied boarding caused you to arrive at your final destination [...]
The regulation sets out a number of 'extraordinary circumstances'. If the delay or cancellation was caused by such a circumstance, this sometimes constitutes as force majeure. In these cases, [...]
How much compensation you are entitled to receive depends on the distance of your flight and the length of your delay. You should receive: • € 250 in compensation [...]