Does the compensation apply per person?
Yes; the airline is required to pay the compensation per person. This amount is irrespective of how much you paid for your ticket, because it's meant to compensate you [...]
How do I know if my flight was delayed in excess of 3 hours?
This is often difficult to determine for passengers. The delay in arrival determines whether the flight falls under the compensation regulation: if this was 3 hours or more, passengers [...]
My flight wasn’t delayed in excess of 3 hours. Does this mean I am not entitled to receive anything?
If your flight wasn't delayed in excess of 3 hours you aren't entitled to compensation under the Regulation. However, you may still be entitled to receive meals or refreshments, [...]
My flight was delayed (under 3 hours), causing me to miss my connecting flight. Am I entitled to compensation?
You should be entitled to compensation if your total delay in arrival was 3 hours or more. However, you will need to have booked a connecting flight with sufficient [...]
My flight was cancelled but the airline offered me a new flight. Does this mean I’m not entitled to compensation?
In the event of a cancellation, the airline is required to either offer you a new flight to your destination, or to refund you for your original ticket. In [...]
I didn’t book my flight directly with the airline but booked with a travel agent or other third party. Am I still entitled to compensation?
Yes; you would still be entitled to compensation in this case. The operating airline is always responsible for any delays, even when the flight tickets weren't purchased directly with [...]
During my delay, I was offered food, drinks and/or accommodation by the airline. Am I still entitled to compensation?
In the event of a long delay, the airline is required to offer its passengers care, meaning food, drinks and/or refreshments, hotel accommodation (if applicable, including transfer to the [...]
I incurred additional cost during or as a result of my delay. Can I reclaim these costs with the airline?
Airlines may refund you for the expenses you incurred as a direct result of your delay or cancellation, for instance food or drinks purchased at the airport or hotel [...]
My flight was delayed in excess of 3 hours but I was told I’m not entitled to receive compensation. Why is this?
Many different factors may affect your entitlement to compensation. If you flew from an airport outside Europe to a European destination with a non-EU airline, your flight unfortunately does [...]